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Whiteboard Wednesday: How to DELEGATE S2E4

How to DELEGATE

WhiteboardWednesdayepisode4

 

Watch the replay of the video below:

 

 

What is delegation?

Delegation is the act of giving control, authority, a job, a duty etc. to another person. At one point in time, every one of us will be in the position where we have to delegate someone. Whether it be work related or delegation to our children.

 

There are four (4) things to consider when delegating:

 

Can I make instructions for it?  

Are you able to tell the person what to do step by step so that they can complete the task? You need to be able to break it down for them in a simple and effective way so that they are able to understand. It is important to emphasize that people may not understand what you are trying to say. Therefore it is essential to provide them with logical and coherent instructions. If you are unable to create clear instructions you can expect a useless product. If so,  then most probably you are unable to delegate.

 

Should I delegate it? 

There are certain things that should not be delegated, one of them being  relationships. You need to first take into consideration “will this delegation impact the relationship I have with my clients?”  You should ensure that the task is worth delegating. It’s best to delegate a task to someone who is an expert in the particular field that you need the task done.

 

RGA-$$ 

What is RGA?

RGA stands for “Revenue Generating Activity.”

You need to ask yourself; “is what I’m doing generating revenue?”  It is better to delegate someone to do a particular task so that less of your time is spent doing something that someone else can do for you so that you can move on to something else. There for you are able to move on from one task to another, which increases productivity and efficiency within the company, therefore generating revenue.

 

S.T.O.P 

S- skills- does the job require a specific skill set?

T- Tools- does the task require a certain task that they don’t have, or you don’t have? Do they have the capacity to do it? (For example, the internet, in terms of quality)

O– Opinion-Are you asking for an opinion? Do you to want them to be creative and come up with something? If so that will be a problem since you don’t want to outsource certain relationships.

P- Processes- You need to ensure that you have the right processes in place to delegate. Ensure that you are using a project management tool, to assign tasks and get things done.

 

Final Thoughts

 

There are several things we need to consider when delegating. You need to ensure that you are able to give instructions for the particular task. You need to ask yourself whether or not you should delegate. You need to ask yourself is it generating revenue. And lastly you need to S.T.O.P –  establish if the job requires a skill set, does it need a specific tool? Are you asking for an opinion? Do you have the processes in place for the individual to complete the task?

As entrepreneurs we understand that you time is limited. A Virtual Office Assistant  can assist you to create Standard Operating Procedures (SOPs) for delegating tasks. Contact us today and let’s determine what you need to delegate so you can do the things you actually like to do.

 

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Cavika H
Cavika H
Project Success Team at vastaffer.com
Customer Support and Project Success Team member. Here to assist you with all of your customer service related needs